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Terms & Conditions / Customer Service

(i) The customer may online return products for a refund or credit with the prior consent of HSS Spares Ltd.

(ii) Return must be made within 30 days of the date of delivery (as stated on the delivery documentation).

(iii) Products must be returned to HSS Spares Ltd in their original condition and packaging and in a condition that will enable them to be immediately fit for re-sale. The customer must state the relevant order number and invoice details when enclosing the product (or other proof of purchase). Invoices can be downloaded when logged into this website.

Where specific instructions appear in this web site or with any product regarding its return, the customer must follow such instructions.

If the customer does not quote the invoice details or the order number, as on the original dispatch note, the credit will be based upon the lowest sales price.

For products returned due to Customer error or no longer required and returned in accordance with (i) - (iii) above a re-stocking charge of 25% of the invoice value, subject to a £5.00 minimum charge, will be applied.

Where the customer returns products not in accordance with (i) - (iii) above (for example, after 30 days from the despatch date and in an unfit state) HSS Spares Ltd reserve the right to refuse delivery or may apply a re-stocking charge which relates to the actual cost of reprocessing (subject to a minimum 25% invoice value and a £5.00 minimum charge).

This returns policy excludes printed circuit boards, non-catalogue products and specially manufactured products.

All products are returned at the cost of the customer and at the customers risk. HSS Spares Ltd accept no responsibility for any loss of or damage to them or any items.

Products to be returned need to be adequately packaged and despatched, freight prepaid, clearly labelled to:

HSS Spares Ltd,
Wessex Trade Centre,
Old Wareham Road
Poole
Dorset
BH12 3PQ

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